Citrix

Troubleshooting XenDesktop | Desktop Viewer Hangs on Connecting…

Scenario:

When you launch a XenDesktop session, it hangs on “Connecting…” status forever.  This occurs only to a particular user whiles other users are able to get the XenDesktop sessions from same delivery group.

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Environment:

  • Using XenDesktop 7.5
  • User Receiver version 4.1.0.56461
  • Using MCS
  • XenServer 6.2 for VMs Hypervisor in a Pool with HA enabled
  • iSCSI storage for VM locations
  • Using Windows 7 SP1 desktop image
  • VDA 7.5.0.4523
  • Static and Non-persistent desktop type

 

Troubleshooting:

When you logon to Desktop Delivery Controller, you notice that VM assigned for the reported user is showing up as Powered Off and “Unregistered” as shown below

image

Fix:

<

p>Restart the VM to see if it gets properly registered.

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