Category: Desktop

Scenario: You have upgraded your Windows 7 system to Windows 10 and since the upgrade you notice that your system does not actually shutdown or hibernate. However, the system Restart and Sleep functions works just fine. Checking in the eventlogs, you notice below messages: Log Name:      SystemSource:        volmgrDate:          5/25/2016 4:54:46 PMEvent ID:      45Task Category: NoneLevel:         ErrorKeywords:      ClassicUser:          N/AComputer:      GovPCDescription:The system could not successfully load the crash dump driver.   Solution: The error message in the log “The system could not successfully load the crash dump driver.” indicates that you have invalid drivers listed for your system that is limiting it […]

Scenario: You are upgrading your HP ProBook laptop running Windows 7 to Windows 10 to avail the Free Windows 10 upgrade feature. During the Windows 10, install you’ll be prompted to uninstall both “HP ProtectTools Security Manager” and “DigitalPersona Pro” software as they found to be incompatible with Windows 10.  However, when you attempt to uninstall “HP ProtectTools Security Manager” it results in various errors like: This action is not valid for your Operating System This action is only valid for products that are currently installed The msiexec verbose uninstall log reports “MSI (c) (B0:C0) [15:20:43:475]: MainEngineThread is returning 1605” […]