Desktop

Windows 10 does NOT shutdown or Hibernates after upgrade from Windows 7

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Scenario: You have upgraded your Windows 7 system to Windows 10 and since the upgrade you notice that your system does not actually shutdown or hibernate. However, the system Restart and Sleep functions works just fine. Checking in the eventlogs, you notice below messages: Log Name:      SystemSource:        volmgrDate:          5/25/2016 4:54:46 PMEvent ID:      45Task Category: NoneLevel:         ErrorKeywords:      ClassicUser:          N/AComputer:      GovPCDescription:The system could not successfully load the crash dump driver.   Solution: The error message in the log “The system could not successfully load the crash dump driver.” indicates that you have invalid drivers listed for your system that is limiting it […]

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Desktop

Uninstalling HP ProtectTools Security Manager and DigitalPersona Pro

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Scenario: You are upgrading your HP ProBook laptop running Windows 7 to Windows 10 to avail the Free Windows 10 upgrade feature. During the Windows 10, install you’ll be prompted to uninstall both “HP ProtectTools Security Manager” and “DigitalPersona Pro” software as they found to be incompatible with Windows 10.  However, when you attempt to uninstall “HP ProtectTools Security Manager” it results in various errors like: This action is not valid for your Operating System This action is only valid for products that are currently installed The msiexec verbose uninstall log reports “MSI (c) (B0:C0) [15:20:43:475]: MainEngineThread is returning 1605” […]

Active Directory

Upgrading OEM Licensed Domain Joined Windows 7 System to Windows 10

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Scenario: You want to Freely upgrade your existing Windows system to the latest Windows 10 version. Your systems specifications are: Running Windows 7 SP1 x64 bit OS Windows 7 is OEM licensed. That is, you got your Windows 7 pre-installed and licensed/activate by the laptop manufacture vendor itself.  You don’t have the Windows 7 activation key to do a fresh OS install and activation. Its a domain joined system, that is, its a member of an Active Directory domain. You have Office 2010 installed and activated by your IT department using your corporate office license. It’s running Symantec Endpoint Protection […]