Desktop

Fix: Microsoft Office Icons Missing or Replaced with Generic white icons

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Scenario: All of sudden you notice that your Microsoft Office Icons are Missing or Replaced with Generic white icons.  You perform Icon cache Rebuild but still issue remains.  Cause: The Office installer places all Office applications Icons in the Windows installer folder.  When this folder becomes missing or unavailable, then Office applications loose icons to show up.  The setting of Icon path is saved in HKEY_CLASSES_ROOT (HKCR) registry as shown below: PS C:\> reg query HKEY_CLASSES_ROOT\Excel.Addin\DefaultIcon HKEY_CLASSES_ROOT\Excel.Addin\DefaultIcon    (Default)    REG_SZ    C:\windows\Installer\{91140000-0011-0000-0000-0000000FF1CE}\xlicons.exe,6 PS C:\> You can also use FileTypesMan utility that will lists all the extensions along with their Default Icon path […]

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Desktop

Windows 10 does NOT shutdown or Hibernates after upgrade from Windows 7

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Scenario: You have upgraded your Windows 7 system to Windows 10 and since the upgrade you notice that your system does not actually shutdown or hibernate. However, the system Restart and Sleep functions works just fine. Checking in the eventlogs, you notice below messages: Log Name:      SystemSource:        volmgrDate:          5/25/2016 4:54:46 PMEvent ID:      45Task Category: NoneLevel:         ErrorKeywords:      ClassicUser:          N/AComputer:      GovPCDescription:The system could not successfully load the crash dump driver.   Solution: The error message in the log “The system could not successfully load the crash dump driver.” indicates that you have invalid drivers listed for your system that is limiting it […]

Desktop

Uninstalling HP ProtectTools Security Manager and DigitalPersona Pro

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Scenario: You are upgrading your HP ProBook laptop running Windows 7 to Windows 10 to avail the Free Windows 10 upgrade feature. During the Windows 10, install you’ll be prompted to uninstall both “HP ProtectTools Security Manager” and “DigitalPersona Pro” software as they found to be incompatible with Windows 10.  However, when you attempt to uninstall “HP ProtectTools Security Manager” it results in various errors like: This action is not valid for your Operating System This action is only valid for products that are currently installed The msiexec verbose uninstall log reports “MSI (c) (B0:C0) [15:20:43:475]: MainEngineThread is returning 1605” […]