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Resolving Windows Updates Download and Install Errors on Windows 10

Scenario:

  • Windows Updates stuck at downloading Windows Updates
  • Windows Updates reports Error for “Update for Microsoft Office 2013 (KB2837655) RT”
  • Event Viewer reports below error in the logs:
    Log Name:      Application
    Source:        Windows Error Reporting
    Date:          4/11/2016 1:04:28 AM
    Event ID:      1001
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      HomePC1
    Description:
    Fault bucket 125972652706, type 5
    Event Name: WindowsUpdateFailure3
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: 10.0.10586.162
    P2: 800706d9
    P3: C3EDFD8F-C0AC-4496-9BEF-D7DE6E59AA45
    P4: Download
    P5: 200
    P6: 0
    P7: 0
    P8: UpdateOrchestrator
    P9: {7971F918-A847-4430-9279-4A52D1EFE18D}
    P10: 0

    Attached files:

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_10.0.10586.162_b13b8739944280c95dcac07e2ceede31d957cb2e_00000000_1a207812

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 2f2a4057-ff53-11e5-8d94-c0cb38f42041
    Report Status: 0
    Hashed bucket: 5060ca99256631c7ea14375704e2d961

  • Windows Update reports Error 0x800706d9 for some of the updates installation failure
  •  

    Solution:

    • To resolve Windows Update reports Error 0x800706d9, you need to enable Windows Firewall service and ensure its in Running status.
    • Clear the download cache of Windows Updates on your system. Follow below steps as Administrator User on your system,
      net stop wuauserv
      net stop cryptSvc
      net stop bits
      net stop msiserver
      ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
      ren C:\Windows\System32\catroot2 Catroot2.old
      net start wuauserv
      net start cryptSvc
      net start bits
      net start msiserver

  • Now, Windows updates should start downloading and proceed with proper installation on your system.
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    References:

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